We now have slip covers to cover it. After about 8 months the first accidental spill finally happened.

On the back, there is a gaping hole about the size of a fist. This is what you can expect when dealing with a large corporation like RTG.Well I'm glad that every one else is getting there new stuff because I bought a couch u,ser a year ago I got the protection plain for 200 and they sent a guy out named Neil he didn't use the rooms to go stuff he said he gets the cleaner at Lowe's then when it did not clean it after his third visit they said they were not going to do anything else until I paid to have it steamed cleaned well I paid 300 dollars for it cleaned Ooooo stain is still there and no one will even do anything about it not new couch not new piece not pay to clean then I make a fuse they tell me to pay another 300 to clean before they will do anythingOn Tuesday, Rooms To Go (worst furniture store EVER!) How do I contact Customer Service? Alan was my sales associate for the Augusta, GA location and he did a superb job of taking care of me. Terms of Service Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. I was searching this kind of information since a long time. The installer waived a wand with barely any liquid coming out, then wiped the tiny amount of liquid with a dry cloth... not much coverage, and I noticed most of the liquid evaporated as he wiped the sofa down.

This is my first time visit to your blog and I am very interested in the articles that you serve.

His input and suggestions were perfect and he made sure we were able to stay within our budget by taking advantage of package deal pricing and helping us to understand and utilize the one their many financing options that best fit our needs. I purchased sofa, bed, and dresser spending over $3,000. The salesperson and manager excused themselves and returned saying they would split the cost of the "bond". They are willing to lose their commission to keep their percentage in the near perfect category so they won't be punished by having to go to "school" early on a Saturday that they have to work 12 to 13 hours or ultimately lose their jobs.

I declined again, and heard nothing further about it.

I contacted customer service "WHAT A JOKE" It should be 1-800 we are not going to help you or stand behind our product or services.

They sent out a guy to take pictures. I was sleeping at the time, but my husband was here to accept delivery.

I called RTG to get my furniture fixed.

2 to 3 years ago, they had one of their manufacturers not use enough heat on their bonded leather.

Asked us what we were looking for, type, brand, etc. They were very busy when we visited, so we spent almost an hour in the store browsing furniture and crunching numbers. My furniture has always been from R-T-G. My living room leather couch set, with great looking tables is 12 years old...still beautiful.
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This post is specifically for those buying furniture and is part of series of post about buying furniture for your own furniture painting or refinishing business. But only if you buy the bond.If it's worth it and if Rooms to Go is so insistent that 95% of their merchandise sold must have it, then they should just apply it at adjust the price.



I contacted customer service "WHAT A JOKE" It should be 1-800 we are not going to help you or stand behind our product or services. I asked the salesperson, "how can you sale me a product that you know will falter or tears up unless I buy your quote, unquote protection."

Although delivery was slow, I finally got my last piece November 2, 2019, and can say I am very happy with the prices and quality of furniture.


Warranty periods and coverage vary between the different products.

Write a private message as Rooms To Go verified representative. Well it worked fine enough for about 6-8 months, but after that it begins to wear off. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it.

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