No way I'm giving them or any of the other companies owned by their parent company HSNi Cornerstone (Frontgate, Garnet Hill, Grandin Road and Improvements) any more of my hard earned money. )Link To All Good Questions Dear Amy,First of all, Ballard is BIG. They were paired with very eclectic lights, flooring, shiplap and an old medicine cabinet and vanity. I would never use them again. Here is a list of all the dimensions: You can look for similar ones here: https://www.ballarddesigns.com/fabric/sunbrella-performance/ Our prices are in US dollars. I finally contacted them by email because I knew I would need record of what was happening. Mean time my bill came and both rugs had been charged to my credit card so as I was about to call to cancel the second rug, lo and behold, it was dropped on my porch.

I went searching for reviews online and found a lot of sites to post my complaints, including the Better Business Bureau. The Vintage Vogue Sofa makes its debut and continues to be one of Ballard's most beloved products today.

From authentic, hand-applied finishes and expert upholstery to dovetailed drawers and bench-made frames, no detail is too small to consider in our relentless pursuit of enduring quality. The large rug came but a full month went by with no word from Ballard and no tracking info for the second one. Our designers constantly travel the world in search of new trends in fashion, color and style that we translate into exclusive products you can't find anywhere else.

This is a horrible company!Years ago I ordered a full size metal bed for my daughter's room. The entire cabinet fell forward, once china was placed in it. It was an absurd experience that I never want to repeat.

The customer service rep told me that they didn't know where the returned table was and I had to give them a UPS tracking number to prove that it was actually returned.
I asked them to pull the customer service call to confirm this. Ordered a beautiful desk 4 months ago. Wide range of rattan armchairs, chairs and sofas allows solitary location. I still love Ballard products, but I cannot support a company that treats their customers that way and can't think logically and critically through a situation.We placed an order for a full bedroom of furniture on Aug 28, 2016 and were told it would arrive in January. ... We placed an order for a full bedroom of furniture on Aug 28, 2016 and were told it would arrive in January. I also had a bad experience with an oversized mirror. We waited for them and when they still did not show up, we called them and they said they won't be delivering today and to call Ballards directly. Totally through. © Copyright 2020, Ballard Designs Inc. Overall (Console w/Hutch): 68"H X 57"W X 20"D With Ballard, you can make any project your own.Beneath our products' stylish exteriors, you'll find exceptional value. Weeks passed and I did not get a refund. We love hearing positive shopping experiences from our customers and we appreciate the feedback. TFO Contracting SolutionsThanks so much for sharing this photo! 2018. They stole the show! With over 1 million home professionals on Houzz, you’ll easily find the trusted Furniture and Accessory Company for your next project in Atlanta, GA.Read homeowners reviews before hiring the Furniture and Accessory Company to help with your project in Atlanta. She said they could issue my refund because "all the pieces had fallen into place." I've been working with customer service to get replacement parts and after several attempts to get an update, I am going to attempt to return them to the McLean, VA store. It was like they were demanding a receipt they never gave me. She did not apologize for all the trouble; did not acknowledge that they had the UPS tracking number all along and were wrong to badger me for it when I never had it; and she did not apologize for multiple Ballard customer service reps implying that I had tried to scam the company (again, I would be a pretty pathetic con artist if this was truly a scam). Item number MA 083. When I called the Ballard customer service, I was told by a snippy rep that the bed doesn't come with rails. After all these years I decided to step out once more and order 2 rugs totaling over $1500. They started small in 1982, but merged with Cornerstone Brands in 1997, so their stuff is probably made in far away places. Hutch: 46 1/2"H X 55"W X 20"D with 22 7/8"L Outside Side Angles I fumed and a couple of weeks later I received the bed rails. It came without the bed rails and so was impossible to use. Love the looks - love your style!

I offered to give them a letter from the owners of our former house stating that UPS did pick up the package.
I told them my age and limited strength, but this is of no concern to Ballard. Trying to get that rug returned is a full time operation.

It was beautiful with rich colors when it first came, and very very thick, but is cheap quality as Persian rugs go. They refused. Cannot believe I have been waiting for more than a year for furniture that is not exactly cheap.Tired of reading all the DIY tutorials? Love the custom upholstery! Find your TV Cabinet Furniture and the best furniture and accessories for every room in your home.

The shipping company they use - Ceva Home Delivery is terrible. Wow.Ballard joins forces with Cornerstone Brands, a family of leading home and apparel brands, including Frontgate, Garnet Hill, Grandin Road and Travel-Smith.We launch our website and 24/7 Ballard shopping is born. Ballard Designs. Lost a customer today.We recently purchased two mirrors for a 1920s farmhouse renovation and placed them in one of their bathrooms. Each package of corresponding hardware is shipped separately at different dates, with makes ordering multiples a nightmare. Great quality furniture and always had great customer service. Ballard Designs also ranks 298th among Furniture sites. But they have lost me as a customer. Ballard Designs called me today to let me know that I would not be receiving my product at all and they would be refunding me my money that they have had use of for some time. I've contacted customer service and they insist it's the vendor's fault. Five months and counting! I set up a delivery date and they were a no-show. I will no longer be shopping at any of the HSNi Cornerstone companies and will attempt to get removed from the catalog mailing list.

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