How Do I Know What Version My Product Is?

If you have pictures or videos you would like us to look at, please attach.We value your business and want to ensure your satisfaction. We do our absolute best to ensure that you receive your product in great condition. Indoor Replacement Parts. In some cases where we need more information to make sure you get exactly what is needed, you may be contacted by one of our Customer Experience Team for further details. How Can I Order Missing or Damaged Outdoor Parts? You can find batch code on the outside of the box. The Item Batch Number is specific to the item that you are requesting parts for. Enter your email address for the latest information and newsletters For the rest of the world, expect delivery in 10 - 14 days.If you have a question about a part, please contact us at customer service:For EU, Middle East, Australia and South Africa CustomersFor the best experience on our site, be sure to turn on Javascript in your browser.Please note: We are currently optimizing our mobile experience for our parts website. Outdoor Replacement Parts.

We do our absolute best to ensure that you receive your product in great condition. Telephone: 1-800-933-0771 FAX: (877) 933-0771 Email: customerservice@kidkraft.com. Delivery within North America usually takes 7 - 10 business days. Hassle-Free Parts Replacement is one of the core values of the Customer Experience Team at KidKraft! For the rest of the world, expect delivery in 10 - 14 days.If you have a question about a part, please contact us at customer service:For EU, Middle East, Australia and South Africa CustomersFor the best experience on our site, be sure to turn on Javascript in your browser.Please note: We are currently optimizing our mobile experience for our parts website. How Do I Order Indoor Replacement Parts? (Files must not exceed 2MB - You can find batch code in the back of the assembly sheet.For all items other than Outdoor Swingsets and Playhouses, please enter the batch code below.If you enter a batch code other than the batch code displayed on your item the replacement parts you receive will not be compatible with the item in your possession. In the case of a manufacturer error, replacement parts are covered under warranty for 90 days from the date of purchase from the retailer. Hassle-Free Parts Replacement is one of the core values of the Customer Experience Team at KidKraft! We value your business and want to ensure your satisfaction. Please also choose quantity of the part and the reason for the replacement. Due to the number of parts, size and weight of our products, on some occasion's damage may occur during shipping or transportation. Delivery within North America usually takes 7 - 10 business days.

Can I Purchase Indoor Parts if My Warranty is Expired? How Can I Purchase Outdoor Parts if I'm Outside of My Warranty? You can find batch code on the back or bottom of any KidKraft product. You may also be asked for your Proof of Purchase if we do not have your warranty already registered with us. please do not include the "110" or "231" if your batch code starts with this number For EU, Middle East, Australia and South Africa Customers Telephone: +31 (0)20 305 8620 Email: europecustomerservice@kidkraft.com jpg, png, pdffiles only) Parts Replacement. In the case of a manufacturer error, replacement parts are covered under warranty for 90 days from the date of purchase from the retailer. To help us do this, please fill out the form below. To complete your order, please use a desktop or laptop only. (Files must not exceed 2MB - jpg, png, pdffiles only) To complete your order, please use a desktop or laptop only. This is extremely important as there are no returns or refunds on parts purchases. Due to the number of parts, size and weight of our products, on some occasion's damage may occur during shipping or transportation. Some cosmetic imperfections such as peeling, warping, seasonal checking or cracking are normal characteristics of all outdoor wooden play equipment, however if you have a part you are concerned about - send us a picture and we will have our Quality Team assess it for replacement.If you have missing or damaged parts, our sincere apologies, we will certainly do our best to get your parts to you as quickly as possible.

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