below.1. Software.

2. I have tried Repairing Office, to no avail. This person is a verified professional. I'm happy to help.

VBA code to move mails to different folder once it is replied to This should give you a chance to set default apps for extensions.

Maybe there's a less extreme way to fix this particular issue, but my tendency with weird things like this is to nuke it and walk away. You can follow the question or vote as helpful, but you cannot reply to this thread. Copy the following text to Notepad and save it as Thanks for your feedback, it helps us improve the site.The icon issue might be due to some registry keys missing in Office 365 installation. ).I just blow away the profile, log in as admin, delete profile folder in c:\Users and in registry, then log in as them again. I had a boss once whose profile went bad, and renaming the reg key fixed it. And the end user is our headteacher(!

To be sure, delete the profile AND delete/rename the registry key. Check this page out. We've tested this and we encountered the same behavior. For your first question, you can send feedback directly to the related team. This will create a new copy of your file, in the Open XML format. many users recommend it.Thanks for your feedback, it helps us improve the site.Thanks for your feedback, it helps us improve the site. This site uses cookies for analytics, personalized content and ads. We've found a registry fix involving adding the keys manually and the icons starts to show.

This topic has been locked by an administrator and is no longer open for commenting. You can follow the steps I usually go to Control Panel - System - Advanced System Settings - User Profile Settings and then delete from there. This thread is locked. Thanks If he tries to open an .xml file, nothing happens. (above the contents of the file) Yes, I checked this box and still ask me to select office XML handler every time . When the "XML Handler" is assigned as the default application for XML files, the following message is displayed when a user wants to open an XML-file. At the bottom enter the file type without the (.)

Thanks for the assistance.

It is important not to delete/rename any of the keys for the %systemroot% users at the top.Sorry for the delay - major general chaos on this end.Finally returned to the computer, deleted his profile, checked the registry keys weren't there, and then got him to log back in. Find the XML file you want to open. does it require permissions/privileges that are not granted to this user>since it seems to be profile/user related.Application permissions are identical for all users (except Administrator) - no local administrators. You may close this topic if you please.

1. The document tree is shown below." And if I open with Canary, I have this message "This XML file does not appear to have any style information associated with it. I've used the link, but I was afraid it wouldn't get to the correct people since it's the "XML Handler" and not excel or another application.So if I understand you correctly, we can change the registry (icon + classes root) and it wouldn't pose any problems in the future?Thanks for your feedback, it helps us improve the site.We do understand. I know how to delete the user account, but not so sure on the registry. You can also post your feedback in If you need to fix this as soon as possible, you can opt to use it and we suggest to backup your registry first before making any changes on it so you can restore them in the future if problems arise.

application which needs to open.The expected behaviour is dependant on the 2nd line in the XML file:When comparing some systems (C2R vs MSI), it appears that the registry on Office365 ProPlus installations isn't correctly configured.Computer\HKEY_CLASSES_ROOT\htmlfile\shell\open\commandComputer\HKEY_CLASSES_ROOT\htmlfile\shell\edit\commandComputer\HKEY_CLASSES_ROOT\htmlfile\shell\open\commandComputer\HKEY_CLASSES_ROOT\htmlfile\shell\edit\commandThis however still doesn't solve the issue that the icon stays blank.Could you please provide me feedback if this bug can be resolved?The icon issue might be due to some registry keys missing in Office 365 installation. He's lost some of his Google Chrome settings (my bad; I thought he'd synced them), but .xml files are now functioning normally and all his other files are still there (I love domain accounts).I love it when a plan comes together! This has not resolved the problem.

To continue this discussion, please It's come to my attention that the default Office365 XML Handler doesn't function properly. While you can use any basic text editor to open an XML file (see above), opening the file in a browser may make it a little easier to navigate. You can follow the steps I've tested this approach and it does function correctly.However, I would like to see this fixed in the product itself:Thanks for your feedback, it helps us improve the site.Happy to hear that it also works for you! 3. I assume that would cover it?Registry keys are sometimes the culprit. We don't see any possible issues in this workaround as

Previously, he managed to associate .xml files with Adobe Dreamweaver, so I have switched the default program back to Office XML Handler (C:\Program Files (x86)\Common Files\microsoft shared\MSOXMLED.exe).

We've tested this and we encountered the same behavior. Microsoft Office Word 2007, Excel 2007, and PowerPoint 2007 all use Open XML as the default file format. Maybe there's a less extreme way to fix this particular issue, but my tendency with weird things like this is to nuke it and walk away. I work with a website, and I usually export data to the local drive in XML format, so all I want is: click on the XML file after download or double click on it, Excel will open up and I can edit the file. Here is my Excel version:

This person is a verified professional.

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